The Savannah Company wants to provide you with a different experience, where we go above and beyond to exceed your expectations in rental management and you feel like part of the team! We deliver unmatched experience and results.
We value your business and put you first on our list of priorities. The equation for success starts with your Rental Management company and the services provided to your guests to keep them coming back year after year.
As a property owner working with us, you’ve earned the right to receive the greatest possible return for your investment while actually being able to enjoy your property. Let us introduce ourselves to you and a partnership arrangement with a competent firm that operates with integrity and provides optimum service above all. A second home is a luxury that should be worry free. Let us show you what we can do.
Most owners expect three things from their rental management firm:
Maximum bookings, Property care of their investment, and Timely Communications.
Maximum Bookings
The Savannah Company provides maximum bookings by running comprehensive marketing campaigns.
- Search Engine interfaces, sponsored links, and pay per click
- SEO campaigns are implemented and reviewed regularly to keep www.thesavannahcompany.com at the top of the list for prospective tenants to see.
- An informative, well-organized and easy to use website utilizing the highest quality digital photography and virtual tours available in the industry today. On- line booking capability works for you 24 hours a day.
- Marketing Strategies including Social Media such as Facebook, Twitter, Youtube, Google +, and Pinterest.
Proper Care of Your Investment
The maintenance and care of your home is the number one reason for complaint by homeowners and guests alike.
- All homes operate under an inclusive arrangement to alleviate many “nickel and dime” charges on invoices.
- Specialty services such as HVAC filter replacement and linen replacement (and staging) are included in our standard management agreement.
- The highest housekeeping standards have been implemented to meet owner and guests expectations. Detailed training and regular inspections offer a successful first impression for guests and owners.
Timely Communications
Communication should be done at the convenience and on the terms of the homeowner. E-Mail is convenient, but does not always replace the need to pick up the phone and talk. We operate with communication as our number one priority for owners and guests:
- All messages and emails are answered or responded to by the end of the day. You deserve to know your question has been received and that a resolution is in process.
- Owners, vendors and tenants receive personal attention that is friendly, informative and responsive from the first phone call.
Guest Services
Rental guests want to feel special. They are trying to unpack 51 weeks of hard work into one memorable getaway to Savannah and Tybee. We do all that we can in our communication to ensure that our guests understand their importance to us:
- We offer your guests the convenience of going straight to the home on check in day without having to make that last stop at the office to wait in line for check in and their codes.
- Email responses to guest inquiries are prompt and informative (within 3 hours).
- Linens are a standard feature in the quality homes we offer our guests, with beds made, bath and kitchen linens for guest and owner arrivals.
- Property management software from a cutting edge technology firm is integrated into the property management system. This allows reservation agents to immediately cross reference the phone call with a guest history database. Our staff will be able to personalize their handling of calls to the point that we know what house the caller rented previously, the fact that they have 4 children, and they made a maintenance request during their last visit. This will bring the level of customer service to new heights in this area.
- In those situations where service recoveries are necessary, service calls to housekeeping and maintenance are acted upon promptly and are followed up on from management to ensure guest satisfaction.
- Guests are met with an arrival package at the property which properly welcomes them to their vacation home which is included in the commission. Starter supplies of soap, paper products and other items will postpone their inevitable trip to the grocery store for a few hours and allow them to relax sooner.
Property Management
We are aware of a growing number of properties coming on the market in the Savannah area, and it’s important for your home to be set up in the best way possible, to ensure guests have a memorable stay, and want to return again.
Let us introduce ourselves to you; we offer a partnership agreement with a better kind of management company. Whether your accommodations are for your own enjoyment or are in a rental program, we’re here to provide great service to you above all.
